New Posting - Envoy Air

Lead Agent - Envoy Air

Envoy Air Inc. is a wholly owned subsidiary of the American Airlines Group. With more than 16,000 employees, Envoy is the largest provider of regional flight service to American Airlines. Flying under the American Eagle brand and livery, Envoy provides ground handling services for many American Airlines flights. The Company was founded in 1998 as American Eagle Airlines, Inc. and in 2014, changed its name to Envoy Air Inc. Envoy is headquartered within the Dallas metropolitan area in Irving, TX with large operations in Dallas/Fort Worth, Chicago, Miami, New York, and Los Angeles. At Envoy, we go beyond transporting people from one destination to another. Our goal for employees is to take you where you want to go - whether a short-term stay or a lifelong career. Are you ready for take-off?

Passenger Service Agents provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.

Passenger Service Agents escort passengers from the terminal to and from the aircraft ensuring a safe path at all times. Additionally, Passenger Service Agents complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies. Determine flight close-out time and prepare, complete, and check various flight forms for accuracy.

Lead Agents conduct agent observations and associate activities. The Lead Agent administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. The Lead Agent also maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports. The role also requires the candidate to assist management in the completion of administrative duties and to acts as a company representative when assigned.

Job Requirements

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. The candidate must be comfortable organizing workgroups and comfortable handling multiple priorities in a fast-paced environment. The ability to demonstrate above-average qualities of leadership, initiative, and judgment are essential. In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise. The agent is also responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day. The agent is required to check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning. The agent is also required to meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs. It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area. Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting.

Position Requirements

• Minimum age: 18
• High school diploma or GED equivalent
• Valid state driver’s license
• One year of customer service experience
• Demonstrated ability to communicate verbally and in writing
• Willing and able to work rotating shifts including nights, holidays, weekends, and days off
• Flexible to work additional hours with short notice when operationally necessary
• Possess the legal right to work in the United States
• Must be able to read, write, fluently speak, and understand the English language
• Organizational and interpersonal skills

Position Preferences

• Strong interpersonal, negotiation, and leadership skills
• Above average attendance
• Ability to read, write, fluently speak, and understand Spanish (in some locations)
• One year of customer service experience
• Prior training and/or curriculum development experience
• Experience using Word and Excel

Additional Details

• This position may be subject to specific uniform and appearance guidelines. As an example, tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
• The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.
• Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
• Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
• This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

For further information, or to apply, please click here