New Posting - Porter Airlines

TEAM: In-Flight Services

POSITION: Flight Attendant

REPORTS TO: Manager, In-Flight Services

FUNCTION: Reporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of, Flying Refined.

DUTIES AND RESPONSIBILITIES:

• Ensure the safety and security of all passengers
• Effortlessly deliver friendly and attentive service to maintain passenger comfort
• Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies
• Tactfully manage unforeseen operational and passenger situations
• Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and or  improve the passenger experience
• Exemplify the Porter Values 
• Develop and maintain a positive relationship with team members
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy

BEHAVIOURAL COMPETENCIES:

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

QUALIFICATIONS:

• Minimum of 19 years of age at the time of employment
• Completion of secondary school
• Fluency in English. Additional language is a preferred asset
• Flight attendants require a minimum of 4 years previous experience working with the public in a customer service role
• Canadian citizenship or landed immigrant status (in possession of a permanent resident card) with the ability to travel without restriction to all Porter destinations
• Ability to obtain a Restricted Area Identity Card (RAIC) and successfully complete company screening process
• Ability to meet required medical standards  
• Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of callout
• Must successfully complete a 5-week full-time training program
• Must be able to work a flexible schedule, including weekends and holidays 

LOCATION: 

Billy Bishop Toronto City Airport - YTZ

Recruitment Timeline: 

January 21: Position posted
February 23: Toronto recruitment day @ Billy Bishop Toronto City Airport
February 25 - March 7: Medicals and Background Checks
March 8: Offers sent to successful
April 1: Orientation Day / Training Begins

 *Dates are subject to change*