Flight Follower - Alkan Air

 TITLE: FULL TIME PERMANENT FLIGHT FOLLOWER

REPORTS TO: OPERATIONS MANAGER, BASE MANAGER, ASSISTANT BASE MANAGER

LOCATION: WHITEHORSE, YT.

STATUS: PERMANENT, Full-Time position. 7 days on, 7 days off, 10 hours/day. 0700-1700. Please note, schedule is subject to change based on operational requirements.

RATE RANGE: $43,680.00 - $56,264.00 Annually

START DATE: October 25, 2021.

PURPOSE OF POSITION/MISSION STATEMENT:

As part of the Alkan Air team, the Flight Follower will be expected to deal effectively in a fast-paced, time-critical environment, while ensuring a professional manner at all times. This role will mainly, but not exclusively consist of the organizing, coordinating and dispatching of our aircraft. This is in addition to a proper coordination of freight, customer interactions and quoting to customers.

QUALIFICATIONS:

• Aviation knowledge/experience as an asset.
• Customer service oriented with a strong commitment to providing excellent service
• Is able to work well, stay focused and multitask in a fast-paced and noisy environment with staff/clients coming and going
• Strong communication, organizational and decision-making skills
• Ability to work a variety of shifts to support our 24/7 operation

• Dresses appropriately and keeps a well-groomed appearance
• Arrives to work in a timely manner and is reliable and dependable
• Requests vacation/personal time off in a timely manner
• Adapts to changing conditions and shows a willingness to help others in various departments.

Job-Specific Duties:

• Strong computer literacy knowledge of Microsoft programs such as Excel, Word, PowerPoint and Google Products.
• Maintain effective communication between all Operations. departments/staff/Managers and other areas to minimize flight delays and daily flight schedule integrity.
• Answer phones and email providing clients with exception customer service.
• Ensure all affected departments are notified of medevac flights and pop up charters.
• File required documents for international charters.
• Prepare quotes for private charters.
• Follow up with clients on pending quotes.
• Coordinate passenger pick ups and drop offs.
• Take all incoming phone calls during office hours and after office hours.
• Call out air crew and meet them on site for all after hours medevacs.
• Lock up and secure office at the end of the business day.
• Obtain weather from client and distribute to pilots.
• Participate in and follow all procedures and policies that will enhance and maintain the Safety & Quality Management System and its efficiency.
• Initiate emergency response procedures as required by Alkan Air’s Emergency Response system.
• Address customer inquiries by phone, telephone, skype, email and in person.
• Maintains whiteboard and knows whereabouts of all aircrafts.
• Dispatch medevac flights and keeps medevac pilot schedule up to date and accurate.
• Updates and maintains freight tracker.
• Support accounting, as required, in the invoicing process and up and down times.
• Assemble booking forms, log sheets and communicate payment plan to accounting.
• Any other related duties as assigned by Management or your Supervisor.

HOW TO APPLY

Please email your resume and cover letter to the listed email (the Recruitment Email. We are unable to put the email in this section due to website restrictions).

Alkan Air thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Please note, all positions are required to meet the mandatory vaccination requirements as per Federal Regulations.

Application deadline: 2021-10-31

Expected start date: 2021-10-25

Job Types: Full-time, Permanent

Salary: $43,680.00-$56,264.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care