New Posting - Jazz Aviation

Customer Service Agent, Whitehorse

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth. Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:
•Using an airline computerized system:
◦Make reservations and assessing fares;
◦Ticketing and complete daily sales reports;
◦Passenger check-in;
◦Check, weigh the baggage, calculate any excess baggage charges and process payment.
•Make general passenger announcements.
•Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
•Provide outstanding customer service answering general inquiries at the airport.
•Assist passengers requiring special handling.
•Handle and resolve customer complaints.
•Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
•Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
•Other related duties as assigned.

Other duties may include:
•Cargo processing
•Handle missing baggage and damaged baggage claims.
•Jet-way operation
•Conduct radio communications with aircraft and record flight information.

For further information, or to apply, click here.