New Posting - Canadian North

Canadian North Inc. is currently recruiting a Customer Service Trainer for 1 Year Temporary (Maternity) Leave Coverage.   The position will be based in Edmonton, Iqaluit or Yellowknife.  Competition No: CST0712

Responsibilities:
 Evaluate customer service training needs to ensure exceptional customer service is provided in a consistent manner at all airports served by Canadian North
 Assist in development of airport customer service agent training curriculum to address training requirements
 Present technical information in a classroom environment
 Facilitate training workshops where student participation is the primary focus
 Make recommendations to the Supervisor, Customer Service Training and Development when additional tools, resources and training may be required to provide superior customer service
 Conduct evaluations to ensure Canadian North’s policies and procedures are being performed in a consistent manner throughout the system
 Update and prepare training material as required
 Regular travel to other bases will be required
 Other duties as assigned

Qualifications:
 Proven interpersonal skills in dealing with both external and internal customers
 Expert level of proficiency in all Sabre functions, particularly check-in, reservations and ticketing
 Strong organizational and time management skills
 A high degree of self motivation and commitment to work in a fast-paced, dynamic environment
 Strong ability to motivate employees to learn and apply skills
 Two to three years of customer service experience
 Experience in an airport operational environment considered a definite asset
 Experience in mentor/trainer role considered a definite asset

Additional Information:
 This is an out of scope salaried position.

To apply for this position, please use the Online Application found at www.canadiannorth.com/careers
Resumes can also be submitted by fax to 403.717.1532. Please include Customer Service Trainer – CST0712 in the subject line as well as your preferred location to work.

We thank all applicants for their interest; however, only selected candidates will be contacted.  Canadian North Inc. is a subsidiary of NorTerra Inc. a holding and a management company jointly owned by Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic and Nunasi Corporation representing the Inuit of Nunavut. NorTerra Inc., and its subsidiary companies provide preferential employment and career development programs for its Inuit and Inuvialuit beneficiaries.

By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).