New Posting - Cathay Pacific Airways

Airport Services Supervisor

Cathay Pacific Airways - Vancouver, BC

Welcome aboard. At Cathay Pacific, our vision is to be the world's best airline. Airport Services Supervisor Cathay Pacific Airways Canada has an opportunity for a highly motivated team leader who can add value in a dynamic operational environment. Duties include managing the day to day operation at YVR in a safe and efficient manner.

Key Responsibilities:

• Manage daily activities to ensure a safe and efficient operation and that prescribed customer service levels are met;
• Implement and maintain effective planning and allocation of resources;
• Lead current team of 50+ Customer Service Agents to ensure delivery of Cathay Pacific’s Service-Straight-From-The-Heart;
• Be a reference point of contact for suppliers and oversee their performance to ensure their services and products meet Cathay Pacific’s required standard;
• Support the Airport Services Manager by providing training and development to team members through role modeling, monitoring and on-the-job coaching;
• Support the Airport Services Manager in dealing with the Union representing Customer Service Agents;
• Evaluate cost implication when making day-to-day operational decisions;
• Represent the Airport Services Manager in airport-related activities and committees and develop and maintain good rapport with the Airport Authority, Customs and Immigration officials and other agencies;
• Take a lead role in implementing change and continuous improvement;
• Manage and handle irregular operations of varying scale;
• Take a leadership role in E&A preparedness;
• Together with the other Managers-on-Duty, take on special projects as assigned by the Airport Services Manager and provide appropriate support to the Management team.

 Core Skills and Competencies:

•   Minimum 5 years of international airline operational / management experience;
• Demonstrated leadership and team development skills with ability to motivate a diverse multicultural team;
• Experience with managing in a unionized environment is required;
• Must possess good understanding of corporate commercial and financial objectives;
• Must possess excellent time management, planning and organizing skills;
• Demonstrated above average communication and decision-making abilities;
• Capable of developing action plans for managing irregular operations;
• Able to remain calm and composed in extremely stressful situations;
• Able to effectively engage with customers and suppliers in difficult situations;
• Able to deal effectively with employees at every level of the organization;
• Able to be creative and innovative for continuous improvement;
• Able to work rotating shifts, including nights and weekends;
• Candidate must have the permanent legal right to live and work in Canada.  

Cathay Pacific offers competitive remuneration and excellent benefits, including discounted travel. Candidates who meet the above criteria and who would like to join a winning team are encouraged to forward a detailed resume, including salary expectations to canadajobs@cathaypacific.com.

Deadline for application is April 28, 2013. We thank all candidates, however, only those who are short listed will be contacted.

Cathay Pacific Airways is an equal opportunity employer.