Air Canada, recently
ranked SkyTrax’s Best Airline in North America, is seeking dynamic and
enthusiastic individuals to fill permanent positions that are currently
available for Customer Sales and Service Agents in our Call Centre.
Call
Centre agents are often our customers’ first point of contact with our company,
which makes this position of the utmost importance to our continued success. Air
Canada’s customers expect our agents to answer promptly, while also being
courteous, knowledgeable and professional. Our agents are proficient in
identifying customer needs and matching them with our award-winning products and
services. They provide accurate information and find sensible
solutions.
Responsibilities
• Offer the highest level of customer
service while providing customers with information regarding flights, fares,
destinations, special offers and other travel products
• Use Air Canada’s
in-house reservation system to make new flight reservations or to modify
existing bookings
• Provide timely resolution to customer inquiries,
including concerns and/or issues to ensure customer satisfaction
•
Accurately obtain documents and confirm customer’s personal information for
bookings
• Proactively explore and anticipate customer’s future needs by
recommending our value-added services and products
Qualifications
Scheduling Adherence • Must be available
to attend and successfully pass a nine (9) week full-time training program
•
Available to work a variety of day, evening & overnight shifts, as well as
weekends and statutory holidays
Linguistic requirements• This
position requires linguistic fluency. Priority will be given to candidates
completely fluent in English and French.
• Candidates fluent in
English, French and one or more of the following languages will also be
considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German,
Arabic, Hebrew, Portuguese or Greek.
Position Requirements•
Customer service experience within a call centre environment and previous travel
industry experience would be considered an asset
• Ability to find creative
solutions to complex customer situations
• Ability to work independently with
a minimum of supervision in a fast-paced environment, while effectively managing
multiple tasks
• Working knowledge of computer applications and internet is
an asset
Conditions of Employment: • Must be able to work
flexible shifts that include days, evenings, overnights, weekends and statutory
holidays in a 24/7 operation.
• Eligible candidates must hold a high school
leaving certificate, be a Canadian citizen (or have landed immigrate
status)
Application:Please apply directly on our website: www.aircanada.ca/careers,
the reference number is 11486.
Or follow the link below:http://bit.ly/13WPmdg
At Air
Canada, we want to fly higher when it comes to employment equity. We therefore
encourage applications from Aboriginal peoples, women, members of a visible
minority and persons with a disability.
Air Canada thanks all applicants
for their interest, however, only those selected for interview will be
contacted.
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