New Posting - Navtech

Flight Operations Specialist

Position Type: Full Time
Department: Client Services
Location: Waterloo Office
Summary:
Have you ever wondered about the technology used by airlines to put and keep their flights in the air? Are you curious about the tools that enable aviation personnel to operate safely and productively? Do you know what it takes for airlines to win in an increasingly competitive market?

We do. We’re passionate about aviation, and we’re on the leading edge of the industry building that technology for a growing global clientele.

Sound like fun? Then join us.

We have an opening for a Flight Operations Specialist to help us maintain high quality software support for all flight planning products. Products include Navtech Flight Plan (NFP™), electronic charting (eCharts™, iCharts™), runway analysis (V1 Plus ™, ToDC™), and load planning.

Navtech offers a series of applications which provide optimized results and help our customers reduce fuel costs which directly impacts their bottom line.

As a Flight Operations Specialist, you possess a strong knowledge of aviation weather, NOTAMS, navigation charts, and customer support. At Navtech, Flight Operations Specialists provide software support, customer issue tracking, flight plan outsourced services, product training, and database maintenance for all flight planning products. The Flight Operations Specialist is expected to work collaboratively with their peers in all aspects of their activities and is expected to communicate via email or phone in a professional and ethical manner.


Responsibilities:
• Provide Level 1 support for all flight planning products. The list of supported products will expand over time.
• Support the Account Management and Sales teams with the input of data as required.
• Monitor and action as appropriate all inbound SITA, AFTN, ARINC, emails and fax requests and messages.
• Ensure all documentation and reports are prepared, maintained and forwarded to relevant parties as required.
• Processing/translating domestic, international and Flight Information Region NOTAMS, and managing the NOTAM database after normal working hours.
• Assisting with the updating and maintenance of internal databases.
• Provide runway analysis services for customers when requested.
• Provide outsourced flight plan services from time to time.

Must-Haves:
• Minimum 3 years of airline operational experience, primarily in flight dispatch
• Strong written and verbal communication skills, organizational abilities, and customer service skills
• Ability to multi-task, prioritize, and work independently
• Strong analytical and problem solving skills
• Flexibility to work shift rotation
• Working knowledge of aviation charts and approach plates
• Strong time management skills.
• Able to decode and understand aviation weather and NOTAMS
• Strong computer skills, good typist, and knowledge of Microsoft Office applications

Nice-to-Haves:
• Successful completion of Transport Canada Dispatch and Meteorological exam
• Valid Radiotelephone Operator’s Restricted license

How to Apply:

Candidates who are interested in applying are invited to submit their resume via email to hr@navtech.aero.

We thank all applicants for applying. Only selected applicants will be contacted.


About Us:

Navtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an Electronic Flight Bag solution, including take-off data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO: 9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.
Located in the University of Waterloo’s David Johnston Research + Technology Park, Navtech is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite in the Accelerator Centre draws its inspiration from airport terminals, and features bright, open work stations, rather than boxed-in cubicles. We also enjoy:
- Strong work-life balance with scarce requirements for overtime or extra hours
- Laid back, friendly environment
- Casual dress code
- Competitive group benefits plan & RRSP match
- Fitness & Wellness reimbursement
- An active social committee

Not to mention, the aviation industry’s ongoing transformation means we must continually innovate and rise to the many challenges faced by our customers. We are always looking for ways to innovate and improve processes and technologies.

Navtech is happy to make accommodations for people with disabilities.