G4S Aviation Security is a division of
G4S Secure Solutions ( Canada ) Ltd. whose parent company G4S plc, is the
world’s largest security solutions company. At G4S comes a national and
international network of experienced and accredited security professionals. We
employ over 625,000 people worldwide and operate in 120 countries, making us the
world’s second largest private employer. As a full service security solutions
company, we specialize in outsourced business processes where security and
safety risks are considered a strategic threat. We assess current and future
risks and develop secure solutions to minimize their impact. This market
leadership enables us to continue to provide innovative security solutions for
our customers.
G4S has been selected by the Canadian Air Transport
Security Authority (CATSA) to secure critical elements of the air
transportation system, and for the delivery of airport screening services
including passenger, hold baggage and non-passenger screening for Vancouver and
the Pacific Region.
We are presently recruiting for the following
opportunities Service Delivery Manager - Abbotsford Airport -
YXX
(6 Month Contract With Potential For Permanent )
Reporting to the Regional Manager this position will have full
responsibility for screening operations within a certain area and for the
delivery of all operational KPIs within the area of oversight. Leading a team of
Screening Officers, you will be accountable for developing and maintaining a
culture of high performance and continuous improvement incorporating G4S’s
culture of openness, transparency and respect, identifying operational strengths
and weaknesses and acts to improve service delivery and operational
efficiencies.
Responsibilities • Actively engages in managing
the screening area by monitoring queue length, service levels, reporting on
changing needs and seeking additional staff from other screening areas when
required
• Builds and maintains a strong customer relationship with assigned
business area
• Achieves KPIs and ensures compliance with SOP’s on a daily
basis
• Supervises Screening Personnel by acting as a coach, mentor in order
to create and maintain an engaged, motivated work forceAssists Point Leaders in
dealing with complaints, security incidents, etc
• Represents particular
portfolios within the airport, for example HBS, NPS or Quality Improvement
Programs
• Scheduling and administrative tasks including, assigning staff to
screening positions, monitoring breaks and training hours to ensure service
delivery levels, coordinating with other screening points to organize efficient
staff deployment, accommodating language requirements, ensuring proper tracking
• Ensures proper time and attendance tracking in SITT and the TimeGate
planning system
• Compiles shift reports for the screening area under their
supervision
Qualifications • College or equivalent experience
• Minimum five years work-related experience in a similar supervisory role,
preferably in the Aviation Security Industry in a unionized environment
•
Knowledge of relevant security and employment legislation
• Strong
operational focus with the ability to act under pressure and provide creative
solutions
• Experience in the management of personnel at a supervisory level
• Ability to work effectively with large employee groups and build
partnerships at all levels of the organization
• Ability to implement
performance management / discipline with direct reports
• Ability to use
office software programs such as Word, Excel and PowerPoint
• Willingness to
work irregular hours / shift work / attend to incidents after hours
• Strong
communication, leadership, client service and persuasive skills
• Places
organizational success above individual gain
• must be able to travel 60 to
80% to various airport bases within the designated region.
To apply
for this position or to learn more about G4S, please visit our careers website
and click on secure solutions at: http://www.g4s.ca./en-ca/Careers/
***If you are currently a G4S employee and would like to
apply for the position; Please remember to contact your direct manager first and
advise them of your intention to apply.
G4S Secure
Solutions (Canada) Ltd. is an equal opportunity employer, the world's leading
international security solutions group, a proud member of the UN Global Compact
for Social Responsibility, and a supporter of Children’s Hospitals across
Canada. We thank all applicants and advise that only those
candidates selected for interviews will be contacted. No phone calls or agency
solicitations will be accepted. By submitting your personal profile
and resume, you consent to G4S Secure Solutions (Canada) Ltd. sharing this
information within its divisions in order to identify other employment
opportunities you may be suitable for. |
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