SUMMARY: Provides the key communication link between the Customer and Ramp Operational Teams, monitors key operational activities to ensure delivery of Customer Service Level Agreements, provides up to date information and instructions to the operational teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.
· Ensures a safe work environment by following all ATS rules and regulations regarding the workplace.
· Provides the operations communication interface between ATS Ramp Operations and the customer.
· Monitors all flight activity, records and updates daily flight records with key information.
· Principle air to ground communicator.
· Communicates all relevant activity and flight information to the Ramp Operational Teams.
· Coordinates all towing activity.
· Obtains and tracks gate activity including all changes.
· Accountable for monitoring operational performance.
· Maintains Service Level Agreements (SLA) statistics.
· Records and provides daily performance statistics.
· Works closely with Duty Manager and Ramp Supervisor to ensure resources are allocated accordingly to meet operational demands.
· Ensures that unserviceability of ground equipment is reported to maintenance.
· Provides information that can improve and enhance the operational process and performance.
· Other duties and requirements as necessary.
MINIMUM REQUIREMENTS:
· Must be at least 18 years of age.
· One year related ground-handling experience.
· Must possess a high school diploma or GED
· Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment criminal record and residence history.
· Possess a valid driver's license and maintain a clean Driving Abstract.
PHYSCIAL REQUIREMENTS:
· Able to lift up to at least 32kg.
· Work outside in all types of weather.
BACKGROUND QUALIFICATIONS:
· Ability to manage and direct staff to tasks- good communication skills both written & verbal are essential.
· Experienced in decision making and performance management.
· Strong computer and math skills required.
LOCATION/SPECIFIC WORKING HOURS: · ·
Specific shift to be determined
· Must be flexible to work various shifts and days.
· Must be able to work extended hours on short notice during non-routine operations.
ATS IS AN EQUAL OPPORTUNITY EMPLOYER
Airport Terminal Services |
No comments:
Post a Comment