New Posting - Air Canada

Manager General Operations – Cargo - Toronto
Air Canada - Toronto, ON

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  This position reports directly to the General Manager, Cargo Services Ontario.  The incumbent is responsible for all day of operational activities  Contributes to the development and implementation of medium and long term hub strategies  The MGO - Cargo provides the required resources, equipment and facilities necessary to achieve operational targets and measures.  Facilitates and interacts with internal and external customers pertaining to cargo requirements in Toronto  Responsible for overall service levels and customer experience  Ensure day-of opportunities, constraints and recovery options are identified to all departments and that the customer impact and down line implications are considered in the decision making process Act as a change facilitator for process and procedural improvement  Ensure safety standards are consistently maintained  Implement and direct the strategic vision to drive improved results  Ensure the alignment of corporate and branch goals  Provide the necessary resources, tools, and communication strategies to optimize customer service and operational performance  Communicate goals, objectives, expectations and performance targets  Support and recognize team and individual success  Be proactive in supporting succession planning and management development  Promote and manage a corporate culture of accountability and ownership  Participate in the development and enhancement of corporate and station initiatives  Foster an effective business relationship with external service providers and agencies such as Transport Canada, CBSA and the GTAA  Analyze trends and statistics for performance efficiencies and effectiveness  Review monthly expense/revenue budgets with G.M. Cargo Services Ontario and investigate variances  Participate in the development of annual expense budget and CAPEX plan  Drive accountability for revenue enhancement and cost containment  Be recognized as a role model for leadership excellence  Influence and maintain cooperative working relationships with Airports and GSE departments  Qualifications  Demonstrated ability to develop and implement action plans that achieve objectives  Proven leadership and negotiation skills  Strong presentation skills with solid verbal and written communication skills  Focused on continuous improvement, must be a creative and innovating thinker  Excellent problem solving skills  Sound understanding of the IAMAW CBA and Air Canada labour relations practices  Thorough knowledge or resource management, absenteeism control and return to work programs  Oversight and implementation of workplace accommodation programs  Strong commitment to teamwork  Must demonstrate solid operational background  Good conflict resolution skills  Recognized ability to work under pressure, handle stressful situations and maintain flexibility  Demonstrate sound judgement, maturity and initiative  LINGUISTIC REQUIREMENTS  Based on equal qualifications, preference will be given to bilingual candidates.  At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.  Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.  Job - Operations  Primary Location - CA-ON-TORONTO-YYZ