Looking for a great place to work? A place where an award-winning culture means empowerment, teamwork and a passion for what you do? Then think WestJet. It's a great place to land.
Posting Close Date: 08/06/2014 (Please note the posting will close at 11:59pm EST)
Daily Shift Manager Overview:
The Daily Shift Manager will be responsible for overseeing the daily ramp/baggage operations.
With a strong focus on safety and security, they will work closely with our ground handler to ensure our operational/performance KPI’s are met while delivering a World Class Guest Experience. They will be the WestJet representative on day of to manage our relationship with ground handling provider and external agencies and will be responsible for identifying any areas for process improvements and working with the operational leadership team to identify solutions.
· Daily oversight of the ramp/baggage operation and SPOT performance
· Provide strong and effective leadership while on a shift basis to maximize safety and service at the lowest reasonable cost
· Participate in shift briefings with Airport’s team at the start of every shift, outlining any challenges and opportunities
· Ensure GOSAP and Training bulletins are communicated to and implemented by ground handler
· Complete a daily shift summary report
· Complete Incident / Accident investigations and AQD reports in accordance with WestJet and Airports procedures with support from Support Services and the Duty Manager on shift
· Complete audits on ramp crews’ including debriefs
· Coordinate all IROP activities that occur at the station with the WS DM on shift
· Provide recommendations to the WS DM on shift to maximize efficiencies and service at the airport related to ground operations
· Communicate process failures/flaws and facility related issues to the Ground Handler’s management team, working to facilitate effective solutions
· Demonstrate leadership through effective and ongoing communication, problem solving, style and culture
· Participation in projects related to operational improvements as requested
Relationships:
· Constant communication with WS DM’s, Ground Handler Management, and any other members of the YYZ station support team regarding ground operations to ensure best practices are in place and executed daily
· Continual feedback to Ground Handler management, providing coaching and leadership/mentorship to ramp agents
· Ongoing communication with the WS Duty Managers, Ground Handler, Baggage Services Manager, YYZ Support Team
· Maintain a strong working relationship with external teams including members of the Toronto Airport Authority
Qualifications:
· 5+ years airline operations experience required
· 3+ years leadership experience an asset
· Experience in all aspects of airport baggage and ground operations is required
· Outstanding people skills, ability to mentor and motivate
· Proven track record in leading by example
· Proven history of effecting change through positive influence
· Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
· Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.
WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 9000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.
WestJet is an organization recognized by its delivery of a remarkable guest experience resulting in us achieving over $3B in sales. In order for our best-in-class airline to be this successful, we require the skills and talents of professionals like you to ensure our ongoing growth. In an industry that is dominated by legacy competitors, you have the opportunity to build your career with an organization driven by progressive strategies, leadership and practices. If you are looking to break out of the status quo by joining a company with a strong growth plan, which consistently ranks as one of the most profitable airlines in the world, and which has a vision to be a top five international airline, WestJet is the place for you!
We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. Safety comes first at WestJet.
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