New Posting - Swissport

Airline Passenger Service Agent - Bilingual
Swissport Canada Handling Inc - Richmond, BC
Part-time,  Permanent

PASSENGER SERVICE AGENT – BILINGUAL Job Summary To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Responsibilities Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all federal, provincial, municipal, airport authority and carrier security requirements and Swissport Standard Operating Procedures [SOPs] and policies Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Produce all required, work-related documentation Other duties as assigned Qualifications and Competencies Valid BC Driver’s License - Minimum requirement is “N” High School diploma or GED equivalent Able to pass a criminal record/background check – Please note that all Passenger Service Agents are required to obtain and maintain a Restricted Area Identity Card [RAIC] in order to remain employed with the company Passionate about customer service and must have relevant work experience Excellent communication skills (spoken, written and verbal) Additional languages desirable (Mandarin) Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required Must be able to type and learn airline specific computer reservation/ ticketing software Must be able to type a minimum of 30 WPM Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. Schedule: Flexible/Rotating - Part-time [minimum 20 hours per week]  Pay: $ 10.50  Benefits: Medical, dental and vacation pay  About us  Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 45 countries on five continents.”.  For further information, or to apply , please click here