New Posting - American Airlines

Airport Services Manager
American Airlines  - Toronto, ON
$50,606 - $75,866 a year

American Airlines is seeking qualified applicants for one (1) full-time Airport Services Manager position to work at Lester B. Pearson International Airport in Toronto, Ontario, Canada. Anticipated Start Date is June 25, 2016 Salary Range is $50,606 to $75,866 (Canadian dollars) The position includes a comprehensive benefits package and travel privileges. American Airlines is committee to having a skilled, diverse workforce which is reflective of Canadian society. This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of employees assigned to this job classification.  Job Description  There are five (5) major job responsibilities of the Airport Service Manager. These are: Provide Quality Service and Achieve Superior Customer Satisfaction Resolve customer service and operational problems during tour of duty Work in operation during peak or irregular periods Spend majority of time in the operation, interacting with customers and employees Prepare customer correspondence Use cross-functional teams to generate and implement quality improvement ideas Evaluate team performance through corporate quality control measurements, such as observations, CSI feedback, CSA data and customer complaints and compliments Meet Profitability and Cost Control Goals Develop and monitor budgets and spending Actively seek cost reduction ideas Monitor lost time and administer the Attendance Control Policy Ensure Compliance with all Operations, AA Safety, Transport Canada, FAA and Other Government Requirements During Tour of Duty Investigates discrepancies and compiles statistical data for compliance purposes Write delay analysis and irregularity reports and complete OS1 documentation Provide Team Members with Fair and Equitable Treatment Coach and counsel personnel and provide guidance to team on customer service and performance issues Conduct performance reviews for team members on a regular basis Document employee performance using Peak Performance through Commitment (PPC) Encourage employee teamwork to generate and implement individual and team's best ideas Respond to employees' professional and personal issues Conduct investigations and Boards of Inquiry (BOI) and, when necessary, dismiss employees for performance or attendance issues Run an Effective Operation Communicate with managers, peers and team members, both within their immediate department, as well as with other departments Administer company policies and procedures Provide team with necessary tools, resources and training to meet or exceed all operational performance goals Involve all team members in determination of operational improvements Coordinate operation including scheduling, hiring, training, inventory, etc. Job Requirements  Must possess the legal right to work in Canada Must be able to lead and motivate employees in working as a team Must be decisive and be able to work under demanding operational conditions in a stressful environment Must have excellent oral and written communication skills, leadership, initiative and judgment Must demonstrate strong administrative and analytical abilities May require rotation of shifts, days off and holidays Prior Airport Services experience preferred Knowledge of company policies and procedures, applicable SABRE and other functional automation knowledge. Must fulfill Transport Canada criminal backgrounds checks to qualify for unescorted access privileges to Airport Security Identification Display (ASID) areas, if applicable. Must be able to secure appropriate airport authority area restricted pass. Must be able to become certified Ground Security Coordinator (GSC), if applicable For further information, or to apply, please click here