New Posting - A.S.P. Security

Aviation Security Program Manager
A.S.P. Security - Ontario

Responsible for the management and oversight of a specialized Airport Security Services Program consisting of: Canine Explosives Detection Unit Taxi/Limo Scooper Enforcement Unit Security Specialist/Behaviour Observation Unit These specialized security teams are charged with the following responsibilities Providing a visual security presence and deterrence Patrolling airport property to identify suspicious persons, items or activities Security incident/event response and investigation Explosives detection services Detection and prevention of illegal taxi/limo scooper operations Providing operational support to Peel Regional Police and GTAA Security officers Special event security services Response to security breaches, incidents/events Enforcement of Trespass to Property Act As the Program Manager responsible for integrating these specialized services into the overall airport security program and for ensuring the provision of the required services through the development of programs/procedures and protocols; oversight/supervision of a team of front-line security professionals; partnering with client (GTAA) to ensure proper execution of security programs, ensuring each specialized unit meets or exceeds established Service Level Agreements and KPI's while operating within the framework of the overarching contract and for responding in a timely manner to emergent events, issues, deficiencies and client requests. PURPOSE : Provide a visible security presence/deterrence to proactively prevent and/or detect individuals with criminal, terrorist or illegal operator intentions. Provide a highly trained, professional team capable of detecting, responding to and resolving actual or potential security issues/concerns. Lead and develop skilled teams to meet the client's operational, security and business needs in a customer focused manner. Maintain and ensure adherence to company policies and procedures. Ensure proper execution of procedures and compliance for all required documentation. Provide leadership and coordinate activities with stakeholders. Set a professional example for all Security Guards. Perform administrative support functions as required to facilitate the position. AREAS OF PERFORMANCE MEASUREMENT  Job Knowledge:  Knowledgeable of the contents of the Standard Operating Procedures Knowledgeable of the contents of Scooper Playbook for Pearson Airport Knowledgeable of all Legal Authorities pertaining to duties Generally knowledgeable of CCTV systems Knowledgeable of all site Emergency Procedures Knowledgeable of the Private Investigators and Security Guards Act. Including all applicable regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario Knowledgeable of company ISO 9001 QPM and QSP Manuals and associated forms Knowledgeable in the objectives of a Behaviour Observation and Detection program as a component of a layered security approach which focuses on identifying irregular or suspicious behaviour Knowledge of Canine EDD operations, training/certification/accreditation and performance standards as well as Service Dog care and maintenance Intimate knowledge of : Criminal Code of Canada; Trespass to Property Act; Canadian Aviation Security Regulations; Aerodrome Security Measures; Civil Aviation Security Alert Condition & Response System for Aerodrome Operators and Tenants; Air Carrier Security Measures; G.T.A.A. Rules and Regulations; GTAA Threat, Risk Assessment Process Airport Traffic Regulations; Airport Disaster Plans & Emergency Procedure (DPEP Manual) Public Relations : Able to interact effectively with all A.S.P. Incorporated and affiliate employees Able to interact effectively with all site client representatives and management Able to interact effectively with all co-workers and A.S.P. Incorporated management Able to interact effectively with tenants and airport customers Able to interact effectively with the general public Able to interact effectively with public officials, including emergency services personnel Soft Skills : Has knowledge and ability to use PC based incident reporting and scheduling systems Has conflict resolution skills and is able to use them effectively Demonstrates good judgement in the performance of all duties Has the ability to make decisions under pressure Displays versatility in dealings with clients, tenants and the public Demonstrates excellent customer service skills Demonstrates initiative and is able to take proactive measures in duties Forward thinking with ability to adapt to change Skillful and effective negotiator Ability to analyze, plan and develop solutions to complex problems and communicate ideas, recommendations and proposals Ability to search, select, analyze, evaluate and take decisive action and to respond to complex situations, problems, proposals and recommendations, some of which have significant impact on airport operations Initiative, judgement and tact in dealing with operational and/or security problems and determining solutions and in establishing standards for work quality and productivity Duties:  Responsible for the overall management of the Scooper, Canine and Security Specialist Program at Toronto Pearson, which includes: The development and effective execution of the Scooper Playbook The development of team plans, procedures and protocols Development and maintenance of Post Orders and Post Order Deviations Development of operational concepts to address new/changing requirements Quality Assurance and Performance Management includes tracking, analysis and delivery of all operational 'Key Performance Indicators' Performing tests, inspections and audits to validate security processes and procedures, systems and equipment Maintain effective control and schedule maintenance for all issued equipment, this includes company vehicles Assists in the maintenance of the Quality System and participates in all reviews and meetings associated with the ISO 9001 QPM and QSP manuals including internal audits. Makes recommendations for improvement that will increase the effectiveness of client service delivery Studying the operations through consultation with client representatives, personal and/or team observations, conducting inspections of airport facilities and identifying problems and recommending solutions to remedy deficiencies and/or improve operational procedures Responsible for the overall management of the Canine EDD Program at Pearson Contracting and management of Canine Trainer/Consultant and oversight of handler and dog training, certification and validation to ensure training meets both regulatory and contractual requirements Creating work and on-call schedules for canine team Maintaining K9 operational records, including K9 training, testing, validation, audit and health records Ensuring the provision of on-going canine dog care, housing, food, grooming, exercising and veterinary K9 support services Provision of K9 handler supplies vehicles, kennels, explosives, explosive magazine, etc. Developing Canine response plans/protocols for unattended items/bags/vehicles, response to incidents/events/threats, search/sweep procedures, etc. Responsible for the overall leadership, management and direct supervision of a diverse team of specialized security professionals: Support/assist in team recruiting initiatives to creatively source for program candidates, ensure appropriate staffing levels are maintained and assist in recruitment, screening, interviewing and selection of new employees Plans, organizes and directs the work of employees, includes developing shift schedules consistent with client/contractual requirements Monitoring/inspecting employee performance on an on-going and regular basis to ensure high standards are achieved, conformance to company policies, standards and procedures, and to drive through efficiencies and improved practices. Ensuring team consistently presents a smart, visible, alert authoritative and commanding security presence and that the team carries out all duties assigned professionally and efficiently Enforces all rules, policies and procedures in a fair and impartial manner Participates in the development of goals and performance measurement criteria (KPI's) and monitor/assess performance to ensure criteria and goals are being met as well as individual and team compliance with mandated key performance indicators (KPI's) Establishing, managing and administering a comprehensive on-going program to ensure all mandatory and specialized training, certifications and accreditations are achieved, measured, tracked and maintained Develop and implement process for shift hand-over procedures at start and end of each shift to ensure all matters of concern or of note occurring during a shift are passed on for the purposes of service and incident management continuity Communicates relevant information and/or instructions from ASP Head Office and/or GTAA to direct report staff Provide regular Team Briefings to ensure all individuals on the team are fully up-to-date on threat levels, issues/events or activities affecting the site and of any changes in regulations or procedures which impact work; Monitors Performance Review dates of all employees and ensures initial probationary and annual Performance Reviews as well as individual employee Development Plans are completed and submitted on time Ensures employees are familiar with, and comply with ASP Company Policies and General Orders Ensures ISO 9001: 2000 procedures are followed Responsible for the review, inspection, preparation and submission of unit/team reports as follows: Reviewing and inspecting the following staff reports for accuracy and completeness, compliance company procedures and to respond to urgent needs/client requests: Daily Occurrence Reports Post Timing Sheets Inspecting officer Reports Scheduling Reports Shift Amendment Requests Airport Incident Reports Investigation Reports Inventory forms Non-conformance Reports Management Action Requests Special Occurrence Reports Vehicle Maintenance logs Prepares the following reports and submits to the Service Delivery Manager: Daily Summary Reports Incident Summary Reports: Daily, weekly and monthly Special Occurrence Reports for any incident that directly involves safety/security and/or customer service Non-Conformance Reports for all incidents, complaints or deficiencies discovered that affect the delivery of service to clients Responsible for client/stakeholder liaison, communication and relationship management: Partner with GTAA and Airport Community to build an integrated, cohesive security program across Toronto Pearson Being accessible to GTAA management on a 24/7 basis for the purpose of discussing operations, activities, issues or problems relative to service within portfolio Develops and maintains effective working relationships with client (GTAA) and key security stakeholder groups (Peel Regional Police, USCBP, CBSA, CATSA) and Air Carriers Serves as a key point of contact and for direct day-to-day liaison with GTAA representatives and is responsible for ensuring: Appropriate balance of security and customer service the needs and expectations of GTAA are understood and met compliance with contractual requirements/obligations the immediate investigation and resolution of client reported issues/concerns, problems or deficiencies Responding positively and promptly to urgent or changing client needs and/or in rectifying client problems, issues or concerns Informing GTAA of security/operational issues/events and activities and ensuring GTAA is provided real-time information required to manage issues/events Serve as a security expert in providing advice, consultative and problem solving services as well as recommendations to client (GTAA) Attends and participates in regularly scheduled client meetings as (weekly/monthly) as well as any additional meetings required Participates in planning meetings to address upcoming events and prepare and execute contingency plans Implement any additional security measures required to address changing requirements, threat levels, emergency events/activities, etc. Core Competencies : Team Leader Results Oriented Excellent Organizational and Communication skills Delivery of great customer service Understanding of the Security environment Decisive Strong Problem Solving skills Relationship Management Resilient able to work under pressure Qualities:  Demonstrates a high level of honesty and integrity in all aspects of job performance Maintains personal hygiene in an appropriate and above average manner Exhibits a professional, courteous manner at all times Maintains the confidentiality of employees, Clients and A.S.P. Incorporated at all times Demonstrates the appropriate respect for authority at all times Self-control maintaining composure, keeping emotions in check, avoiding aggressive behaviour, even in very difficult situations POSITION REQUIREMENTS  Must be a Canadian Citizen or Landed Immigrant Must be 21 years of age or older Must be Bondable Must have a valid Transport Canada Security Clearance Must have a full Ontario Driver's license with no restrictions Must have a clean drivers abstract Above average verbal and written communication skills in English Minimum of 2 years employment with A.S.P. incorporated and/or one of the following requirements; Previous Security or Policing management experience Sufficient prior industry related experience (i.e. Police, Military, and Security) Formal law enforcement training or Diploma Experience working at middle management level in a customer focused, security services delivery environment Asset would be experience in Canine Services and/or Behaviour Observation Must be proficient in Word, Excel and Power Point computer applications Must participate in the Company Basic Security training program that involves up to 5 or more classroom training days Must complete Supervisory Training course that involves up to 5 or more classroom training days Must complete company Quality Assurance program orientation Must complete onsite training at all active sites and work one scheduled shift at each post to familiarize themselves with site specific requirements Must have 5 years' experience in an Airport environment Must have 5 years supervisory or management experience Must be trained in First Aid & CPR and updated every two years Must be able to work in all weather conditions, indoors and outdoors Physically capable of performing all duties as set out in the General Orders Must have the ability to discriminate among standard colours Must have the ability to hear conversation of ordinary loudness at 15 feet with each ear Must have binocular vision correctable to 20/30 Must be able to deal with difficult persons on a regular basis Must be able to work all shifts, including nights and rotations Must be able to work overtime REPORTING LINES : Reports directly to the Director, Aviation Services It is reasonable for A.S.P. Incorporated to make employment conditional on compliance to the same. A.S.P. Incorporated reserves the right to change staffing specifications from time to time.