New Posting - Porter Airlines

Airline Customer Service Representative
Porter Airlines Inc.  

Reporting to the Manager, Customer Service – YTZ and working collaboratively with the broader team, the Customer Service Representative contributes to the efficient day-to-day operations of the department and delivers an elevated level of attentive and thoughtful service to Porter passengers.  DUTIES AND RESPONSIBILITIES: Demonstrate a refined level of Customer Service  Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents  Tag passenger bags to correct destinations  Board passengers onto flights, tag gate checked bags and verify travel documents  Make pre-boarding and general boarding announcements  Monitor carry-on luggage and operate jetways, canopies and aircraft doors  Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers  Assist arriving passengers and oversee the Domestic and International Arrivals baggage area  Verify identification and direct connection passengers through the airport  Provide assistance to passengers whose baggage is mishandled or damaged  Maintain accurate records and update passenger files  Complete detailed and Accurate pre-departure paperwork, including Weight and Balance.  Assist other CSR’s where required in performing other functions  Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy  Other Duties as assigned  BEHAVIOURAL COMPETENCIES: Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.  Teamwork: Working collaboratively with others to achieve organizational goals.  Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).  Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.  Results Focus: Focusing efforts on achieving high-quality results consistent with the organization’s standards.  Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.  QUALIFICATIONS: Ability to work on a permanent basis in Canada  Experience in a customer service environment, preferably in the airline industry  Ability to obtain necessary security clearances  Able to work in a fast-paced environment  Able to multitask and handle stressful situations  Need to be detailed oriented  Have a proven positive track record when handling difficult situations and customers  Dependability (must have a clear attendance record and reliable on-time reporting for work  Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays  Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis  Must be able to assist with wheelchair transfers and all special service request passengers  Supports and adheres to all company policies  Ability to communicate and correspond clearly and precisely in English For further information, or to apply, please click here