New Posting - Air Canada

Customer Service Manager - Ottawa
Air Canada - Ottawa, ON

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.  The Customer Service Manager will plan, organize, manage and enhance all Airport Customer Service functions including Passenger Services, Aircraft Services, Baggage Services and Cabin grooming.  Key functions and responsibilities  Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.  Play an influential role in nurturing a sense of ownership across the workforce, so that employees feel empowered to use their judgment and experience to make sound decisions  Contribute to operational safety, a satisfying work environment and improved quality of customer service in the branch  Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.  Assume local leadership, as assigned, for specific local initiatives for process & performance improvement  Consistently communicate with employees and customers with company directions and explain the rationale behind our policies or decisions  Anticipate employees’ and customers’ needs and be available for them  Celebrate success with employees by recognizing great individual and team effort and take time to thank them  Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.  Qualifications  Strong customer focus, dealing with customers with professionalism and care  Excellent problem solving skills; able to apply creative solutions that have a positive impact on results  Recognized ability to work under pressure, handle stressful situations and maintain flexibility.  Ability to respond quickly to situations and seize opportunities  Ability to influence, convince and create mutually acceptable solutions in the context of conflicts  Strong knowledge and expertise in AC safety and service standards as well as labor relations  Possess an energetic and tenacious achievement orientation  Exhibit leadership qualities which elicit trust in employees and demonstrate leadership judgment  Entrepreneurial  Genuine desire to contribute to the betterment of Air Canada  LINGUISTIC REQUIREMENTS - Based on equal qualifications, preference will be given to bilingual candidates.  At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.  Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.  Job - Airport & Call Center Management - Primary Location - CA-ON-OTTAWA-YOW - Schedule - Full-time  Job Posting Start Date: Jun 4, 2014, 4:20:45 PM  |  Jun 18, 2014, 10:59:00 PM  Air Canada