New Posting - GardaWorld

Checkpoint Manager
GardaWorld - Regina, SK

Come to build your career at GardaWorld! We are currently seeking strong leaders to join our Checkpoint Manager team in Calgary AB, Regina SK, and Saskatoon SK. Please visit http://jobs.garda.com for further information and to apply. Position Description Reporting to the Operations Manager, the Checkpoint Manager is responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers. Main Responsibilities include, but are not limited to, the following: Ensures checkpoint operations are in compliance with GardaWorld financial, operational, procedures, policies and programs Facilitation of SOP decision making process and procedures Manages incidents at the checkpoint as they arise, and implements contingency and emergency procedures to maintain integrity of operations and reconcile incidents Monitors checkpoint performance and actively determines shift assignments and reassignment. Manages deployments and approves time records Interviews, selects and hires Screening Personnel with support from Human Resources Develops an effective day-to-day, transactional working relationship with CATSA, Airport Authority, Union and Airlines to effectively balance and meet their requirements Creates a positive travel experience: ensuring customer service expectations are always met Monitors for consistent application of the GardaWorld employee regulations Addresses non-routine screening situations as they arise and acts as the point of escalation for: handling complaints, unruly passengers, special requests, explosive detection trace alarms, non-permitted items, dangerous goods, VIPs, etc. Represent GardaWorld and our Aviation client, C.A.T.S.A., in a professional matter at all times Job benefits Competitive starting salary Parking is provided Uniform is provided Competitive compensation & benefits package Training and career development Requirements Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document Ability to obtain a security clearance No previous criminal background for which a pardon has not been granted 18 years of age or older Willing and able to work outside regular working hours and able to work shifts Post-Secondary education in related field or combination of education and work experience Minimum 3 years’ experience in related field Bilingual (English, French) would be an asset Previous experience in a supervisor role would be an asset Previous experience in a Union environment would be an asset Skills & Proficiency High level of comfort dealing with a variety of customer interactions/escalations Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers Demonstrated leadership skills necessary to handle on-the-spot decisions and ability to act calmly under pressure Highly organized and results driven individual who is able to prioritize and handle multiple tasks Ability to work within a structured, highly regulated environment Personal Characteristics Communicates openly and honestly, building relationships based on trust, respect and clarity Demonstrates an approachable, caring, friendly and customer service oriented attitude. Conducts him/herself in a manner that portrays fairness, honesty, and integrity Collaborative and team oriented individual who is accessible and approachable to staff Professional and detail oriented individual who has a flexible approach to work issues Ability to demonstrate conflict management, time management and to maintain composure in difficult and challenging situations Excellent written and oral communication skills as well as the ability to listen attentively and maintain a respectful and cooperative relationship with passengers, employees and co-workers Notes Internal candidates must be in good standing with no performance events on file. Applicants must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being disqualified. Written test(s) may be administered. Interviews and reference checks will be conducted. Successful candidates must meet and maintain the Conditions of Employment throughout their employment. Travel may be required for training. Other travel may be requested when assistance is required at other airports. APPLICANTS CURRENTLY RESIDING ELSEWHERE THAN THE JOB LOCATION MUST CLEARLY INDICATE IF THEY ARE SEEKING TO RELOCATE AT THEIR OWN COST OR THEY WILL BE AUTOMATICALLY DISQUALIFIED. These applicants may also be required to travel for recruitment events at their own cost. GardaWorld is an equal opportunity employer . We thank all applicants for their interest in the position however we will communicate only with the selected candidates. Please visit http://jobs.garda.com for further information and to apply. With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us. Garda is one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.  GardaWorld is one of the largest security screening service providers at a number of airports across Canada, ranging from the biggest airport (YYZ Toronto Pearson) to some of the smallest. We work in a public-private partnership to ensure the safety and security of the travelling public.  GardaWorld has great opportunity for personal growth and advancement.  Do you want to work in a collaborative environment that encourages team cooperation? You can make a difference in a company that gives you the complete latitude to deliver the best customer service.