Reporting to the Manager, Resource Allocation, the incumbent will determine aircraft gate or hardstand schedules, determine flights to be serviced by Bus Operations and ensure the proper dispatch. He/she will ensure Flight Information Display Systems (FIDS) accurately display flight details and confirm airline/aircraft schedules in advance to assist in resource planning.
Job Description
Key Accountabilities:
• Revise plans to accommodate the myriad schedule changes and operational delays
• Develop and execute a daily plan for Terminal Facility allocation
• Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS)
• Assign outbound baggage laterals to flights and check-in counters to the various carriers
• Ensure Flight Information Display Systems (FIDS) accurately display flight details
• Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency
• Make key decisions on level of service issues
• Confirm airline schedules in advance to assist in resource planning
• Revise plans to accommodate the myriad schedule changes and operational delays
• Evaluate future allocation options
• Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions
• Assist in emergency response when directed
• Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc.
Job Requirements
Qualifications:
• Must possess a post-secondary education in a field related to Airport Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable combination of education and/or experience
• Must have experience in Airline/Airport Operations and will have proven skills in providing customer service
• Proven skills in resource allocation are preferred
• Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program
• Must have a fully satisfactory work performance in his/her current position and a work record that is void of discipline and unacceptable attendance that would have a bearing on the duties, roles and responsibilities of the posted position
• Must meet the security level designated for the position
Knowledge, Skills and Abilities:
• Must have knowledge of computer applications including database, spreadsheets and internet based software; airline and airport operations; industry terminology; and airport processes and passenger flows, counters, and baggage belts
• Must possess strong problem-solving skills and sound judgment in a customer-centric environment
• Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public
• Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environments
• Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems
• Must possess the ability to meet deadlines with competing interests of various departments
• Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure
• Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines
• Must be able to respond to conflicting demands and changing priorities in a diplomatic manner
Greater Toronto Airports Authority |
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