New Posting- Greater Toronto Airports Authority

Greater Toronto Airports Authority

Airport Duty Manager - (14-IOCC-03)

# of Hires Needed 6

Job Type Full-time Permanent

Position Type - Union No

Job Category Emergency Services, Management, Operations, Safety and Security

Position Summary

Reporting to the Director, Integrated Operations Control Centre (IOCC), this position is the senior GTAA representative at the airport on a 24/7 basis and is accountable to ensure the airport operates safely, efficiently and to mitigate all events, emergencies or any other issues that arise. The Airport Duty Manager manages airport-wide real time operations, and short to mid-term priorities impacting: airside, air passenger terminal, groundside operations and cargo/freight operations.  This position is accountable for the ‘real time’ (24/7)  for all airport operations, including; on-duty Manager Operations responsibilities, the smooth  flow of passenger, aircraft, baggage, groundside vehicle traffic, cargo, airport safety and security, management of irregular occurrences including emergency circumstances and ensures compliance with all regulated and airport standards.

Job Description

Key Accountabilities:

·         The Airport Duty Manager (ADM) resides in the Integrated Operations Control Centre (IOCC), manages the airport and is accountable for the smooth operation and flow of the entire airport on a real time basis.

·         Management of the current “in the moment” operation spanning out to include the subsequent 72 hours exercising pre-established operational procedures developed by the functional organizations (CTS, AVS, APTS, CATSA, USCBP, CBSA, Fuelers, Nav Canada, etc)

·         The ADM holds the authority invested by the CEO 24/7 “real time” and is accountable to exercise critical thinking to determine effective resolution for complex issues not related to specific regulation or standards.

·         Responsible for resolution of issues that arise, specifically events that are not preplanned and as such the ADM is ultimately the custodian of the corporate reputation.

·         All “real time” employees, “Real time” Manager of Operations (MO) and Functional Managers are accountable to integrate their work with the ADM and the IOCC and to ensure ongoing and consistent two-way communication with the IOCC and are therefore accountable to the ADM.

·         Responsible to ensure effective, accurate and timely communication is shared with internal and external stakeholders, including timely communication to the public via social media

·         Responsible to provide accurate facts and information to corporate communications during routine operations, irregular operations (IRROPS) and emergency operations

·         Maintains final decision authority for all “real time” operational decisions upon the operational procedures and protocols developed by the functional departments

·         Direct and manage “real time” groundside, terminal and airside flow of passengers, baggage, cargo and aircraft in an effective manner

·         Ensure that events and/or any interruptions to airport flow are managed according to Integrated Management Systems (IMS) processes and procedures.

·         Responsible to ensure escalations move authority from the appropriate MO to the ADM and when required, to the Level 1 or Level 2 EOC Director on call.

·         Responsible to escalate emergency response to Level II based upon circumstance and condition

·         Accountable  for information flow in real time, airport-wide operations

·         Maintain airport-wide situational awareness at all times

·         Advise appropriate Manager, Operations immediately of any concern that arises or action taken by the IOCC

·         Identify and/or follow-up on interruptions to flow to ensure effective resumption of normal operations as quickly and as safely possible

·         Manage operation using prescribed standards & metrics

·         Maintain the integrity of all airport operations (which may include (re)deploying resources)

·         Manage and facilitate debriefings of emergency and/or irregular events

·         Contribute to cost-effective airport management by ensuring the effective triage of incoming calls & dispatching the correct resources.

·         Accountable to determine when to  take full command of any airport-wide adverse incident and to ensure escalation as required by relevant governing principles (e.g. Escalation Process etc)

·         Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs

Job Requirements

Qualifications

·         Post-Secondary degree or diploma in Aviation Management; Business Management; or Logistics would be an asset, and/or equivalent education and work experience

·         Minimum 7 - 10 years’ experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base

·         Minimum 5 - 7 years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience

·         Solid practical knowledge of Terminal, Baggage, Airside and Communication

·         Demonstrated experience working in a customer centric environment

·         Must be able to obtain and retain a Transportation Security Clearance (Secret Level)

Knowledge, Skills and Abilities:

·         Strong understanding of airline, aircraft, and ground handling procedures

·         An ability to anticipate and support the “real time” operational team as required ensuring TPIA has a successful day

·         Proven relationship management skills with internal and external stakeholders

·         Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results

·         Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions

·         Excellent communication skills to effectively reach a broad audience of internal and external customers and other key stakeholders

·         Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence

·         Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day

·         Ability to work 12 hour rotational shift work (days, nights and weekends)

·         Knowledge of all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada

Additional Details

We offer a fast-paced, stimulating environment along with an attractive salary/benefit package commensurate with experience.

No telephone inquiries or agencies, please. We thank all applicants for their interest in exploring employment opportunities with the GTAA; however only those selected for an interview will be contacted. Applicants must meet the security level designated for the position.

The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

About the GTAA

PARTNER WITH PEOPLE ON THE FLY - Help to propel our transformation, positioning Toronto Pearson as North America’s premier portal to a world of possibilities. Together, we will attract, serve, and delight our customers by consistently delivering value through innovative products and services.

The GTAA is a unique place to work. We employ more than 1,100 people directly, while another 35,000+ employees work at Toronto Pearson with our airport community. Our people are passionate about their work and strive to provide the world’s most welcoming airport experience.