New Posting - Jazz Aviation

General Manager, Customer Service
Jazz Aviation LP - Vancouver, BC

General Manager, Customer Service  Closing Date - Jul 23, 2015 Purpose of Position:  The position of General Manager, Customer Service is a significant role in the Airports Department. The GM West leads 7 Area Managers and their respective teams, responsible for 23 stations, including 4 contract stations and 4 AC stations, located in 4 Provinces/2 Territories and 3 different time zones. The successful applicant will display a high level of organizational skills and be capable of leading and supporting an autonomous, target driven management team. The GM West requires strategic strengths to find efficiencies and opportunities for improvement, resulting in engaged employees, a dynamic succession plan, and a safe and successful operation.  Key Responsibilities:  Safety & Emergency Response:  Provide safety leadership by ensuring safety and Occupational Safety and Health (OSH) awareness is part of the Jazz culture and by including a safety component at all meetings and station visits. Ensure all safety/operational audits are complete, corrective actions taken, documented and closed in the required timeline. Ensure operational changes identified by Health & Safety and Environmental committees are implemented and documented. Ensure contract handlers meet Jazz safety standards and any deviations are identified, corrected and documented. Ensure all Area Managers and direct reports are aware of their roles and responsibilities with relation to Emergency Response. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers. Other related duties as assigned. Operational Performance:  Lead the airport team to meet or exceed all operational targets for the region ensuring the CPA targets remain a high focus within the region. Monitor and recommend corrective action for on time performance for the region. Support high level Customer Experience culture within the region. Support ongoing review and associated action plans relative to PAWOBS. Ensure GSE meets standard to ensure a high level of operational performance. Leadership & Human Resources:  Provide leadership to direct reports ensuring they lead their departments following the performance management standards set out by Jazz. Provide coaching, direction and assistance to all direct reports helping them provide consistent high quality in completion of their responsibilities. Lead and facilitate team building, problem solving and conflict resolution. Create an open, honest and supportive work environment by promoting teamwork and collaboration will all members of the Jazz team. Establish clear objectives with direct reports and conduct annual performance reviews with them. Provide the necessary resources and tools for staff to perform their duties. Recruit and select new team members as required. Understand, support and communicate departmental/corporate direction in a timely manner. Provide support and advice to Area Managers relative to CAW Collective Agreement. Participate in UMHQ sessions, Step 2 grievances and Collective Agreement negotiations. Participate in all daily, weekly and monthly departmental calls/meetings as required and lead regular regional briefings and meetings with documented minutes and follow up action plans. Financial Performance:  Review and approve all station budgets within the region. Review monthly budget variance reports with Area Managers formulating corrective action as required. Ensure all financial self-audits are completed and submitted on time. Provide ongoing review of manpower plans and facility requirements to ensure most cost effective operation. Review and move forward all manpower requirements. Qualifications:  Proven leadership experience managing large employee group in a unionized environment. Proven experience with collective agreements. Proven successful budget management experience. Post-Secondary Business Management degree or equivalent management experience. 5 years management experience. Proficient in all Microsoft Office products (MS Outlook, Word, Excel, PowerPoint and Internet Explorer). Excellent organizational skills and ability to manage multiple projects and meet deadlines. Competent in communication and presentation skills, leadership and teamwork. Bilingual in English and French. Willingness to travel frequently. Willingness to be on call 24/7. Assets:  Financial analysis experience. Knowledge of OPS Systems - FliteTrac, Navtech, Netline, RES III. Requisition ID : YVR- 2015-5220-006300 Primary Location : CA-BC-Vancouver  Schedule : Full-time  Job Type : Temporary  Term in Months : 12  Number of Openings : 1 For further information, or to apply, please click here