New Posting - Securiguard Services Ltd

Security Operation Center Operator
Securiguard Services Ltd. - Richmond, BC $18.89 - $22.12 an hour

Securiguard is committed to building a facilitative environment of respect and personal growth for all of our staff. We support this commitment with highly competitive compensation and benefits, comprehensive training, reliable equipment and supportive supervision as well as great opportunities for advancement, community involvement and work/life balance practices. 

Currently we are accepting applications for the position of Security Operations Center Operator at the Vancouver International Airport. 


Location - Vancouver International Airport 
Job Functions 

• Answer and respond to telephone calls that come into the Security Operations Center from both internal and external stakeholders, answering and directing them as required 
• Respond to inquires from Security Personnel, providing necessary direction as per the Standard Operating Procedures and escalating situations with the Security Supervisor, as necessary 
• Document necessary information for incidents and service requests, using the platform provided by the Vancouver Airport Authority 
• Ability to trouble shoot and problem solve various incidents and requests that occur, escalating to the Security Supervisor, as required 
• Ability to deescalate and manage conflict in an appropriate manner 
• Provide access and egress into and out of the Restricted Area of the airport, when required 
• Dispatch Security Personnel to any Emergency Incidents 
• Dispatch Security Personnel to any Unattended Baggage within the terminal building 
• Report and Dispatch any suspicious activity 
• Conduct and Document investigations through the use of various systems and platforms provided by the Vancouver Airport Authority, reporting findings to the necessary people 
• Liaise with various external agencies ( i.e . YVR, RCMP, CBSA, USCBP and CATSA) 

Job Requirements 

• Valid Security License with the Province of British Columbia 
• Ability to obtain Restricted Area Identification Card (RAIC) or have attained at another airport or port within Canada 
• Physically Fit and Mentally with the ability to sit, stand and work at a computer for a twelve (12) shift 
• Ability to problem solve and situational awareness 
• Availability and Scheduling 
• Security Operations Center Operator shifts are twelve (12) hours, rotating between days and evenings (overnight) 

Apply Online Now at www.securiguard.com