New Posting - North Cariboo

North Cariboo is currently recruiting a part-time Passenger Screening Agent in Calgary

Job Description
Passenger Screening Agent

Our Vision
We provide the highest level of Safety and Customer Service

The Passenger Screening Agent will contribute to the success of our company’s vision by protecting the passengers and flight crew by preventing any deadly or dangerous objects from being transported onto an aircraft.

Job Summary

The Passenger Screening Agent assists in conducting screening of passengers, baggage and cargo. This position monitors the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers. There is a responsibility to maintain close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. The Passenger Screening Agent must participate in information briefings concerning security-sensitive or classified information.

Reporting Structure

The Passenger Screening Agent reports directly to the Manager, Customer Service. This position works in a collaborative environment and must proficiently work as an individual and in a team setting.

Accountable For

• Check-in passengers through IBS-Global Logistic Management System
• Book and add passengers on the flights in the IBS-Global Logistic Management system
• Coordinate with passengers/clients for travel updates regarding delays or IROPS and other relevant information about the charter
• Coordinate with passengers/clients for no-shows and go-shows passengers to get approval for the flight
• Updating company manifest with passengers information for no-shows and go-shows
• Boarding the passengers and flight on a timely manner
• Completing security checks for the passengers and taking charge in handling issues that need attention




• Complete duties to maintain the cleanliness and safety of the facility
• Stocking the commissary room, as directed
• Dealing with missing baggage of passengers and ensuring that the bag reaches the owner
• Ensure passenger safety out on the ramp while in winter ops by using words of caution while making the announcements and while walking the passengers to the aircraft
• Actively supports the company Safety Management System by participating in the program and acting appropriately for their role as defined within the SMS Manual
• Other duties as assigned

Experience & Qualifications

• Grade 12 education
• Ability to hold a Transport Canada Restricted Area Identity Card

Attributes

The ideal candidate will be self-motivated and excel at establishing relationships within and outside of the company. The individual must be attentive to, and aim to create positive experiences for our clientele. As a very interactive position and public position in the organization, the Customer Service Agent must practice superior professional service etiquette.

Additional Details

Location: Calgary, AB
Position Type: Part Time
Schedule: Monday – Friday; Weekends as required - hours of work for this position are based on assigned and unassigned customer departures and arrivals
Remuneration: Entry Level Band A
Travel: As required 


Job Category: Safety Sensitive
Position Type: Part Time
Department: Customer Service 
Location: Calgary, AB
Address: 600 Palmer Road NE 
Wage: as per North Cariboo pay scale
Direct Report: Manager, Business Development 
Posting Expires: February 08 2017
How to Apply:
If you are interested in this opportunity and possess the required qualifications, please send copy of your cover letter and resume via email to careers @flynca.com. Please List “YYC – Passenger Screening Agent” in the subject line.

We appreciate all interested applications; however only those selected for an interview will be contacted.