New Posting - Greater Toronto Airports Authority

Manager, Operations, Aviation Services
Greater Toronto Airports Authority  

 - Toronto, ON

Full-time, Permanent

Reporting to the Associate Director, Ground Operation, and to the Airport Duty Manager, this position is responsible to ensure airport integrity and the consistent flow of aircraft on the airfield. To accomplish this, the MO-AVS proactively monitors airside and groundside, with-in the Aviation Services area of responsibility, to maintain situational awareness and ensures any remedial action taken preserves the operational efficiency of the airport and that critical information is being reported to the ADM. Coordinate, integrate and manage a team of cross-functional representatives in the successful management of passenger and airline flow by both coordinating “Day of” operations as well as anticipating, and planning mitigation for, any potential interruptions to service that may result from external and/or future events/circumstances. Job Description Key Accountabilities:  Ownership for airside operations and situational awareness and integrity of airside operations including being the Single Point of Contact Leadership, management and coaching of “Day of “teams to ensure safe and secure “Day of” operations, including identification and resolution of complex situations, implementing IRROP procedures as required, returning to normal as soon as possible Monitor and ensure the flow of people, planes, baggage and cargo Managing the “day of” achievement of all planned and demand work on airside Responsible for ensuring compliance with all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada Monitor changing weather and the effects on airside operations to maintain flow and capacity Engage and lead a varied team of resources and ensure deployment during IRROPS Analyze issues and establish operational priorities; identify gaps and/or changes required to policies, SOPs or other protocols and provide this information to the applicable Functional Managers Management of a Successful Day including a solid knowledge of KPIs and SLAs to ensure compliance Manage and communicate to the AOC the daily event plan on the “Day of “as it relates to airside operations, including construction Lead operational conference calls for internal stakeholders as it relates to airside operations and capacity issues Organize and lead daily briefings and post event “hot washes” and recommend full debriefing to the ADM and senior management team if required Identification of deficiencies and recommendations for improvements in the effectiveness and efficiency of airside operational processes and procedures Limited administrative responsibilities related to various Aviation Services teams for day of operations, including but not limited to: the ground operations structure, including performance management, coaching and discipline Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs Job Requirements Qualifications:  Post-Secondary degree or diploma in Aviation Management or Business Management and/or equivalent education and work experience Minimum five (5) years’ experience in an airport environment with demonstrated experience in serving a large and complex customer base Minimum three (3) years’ experience in a leadership role including People Management, preferably in a matrix based organization with multiple operations AAE Designation an asset Solid knowledge of airport operations airside Ability to obtain and maintain a Provincial Driver’s License and a “D” AVOP Demonstrated experience working in a customer centric environment Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills and Abilities:  Strong understanding of airline, aircraft, and ground handling procedures as they relate to Aviation Services An ability to anticipate and support the “Day of” operational team as required ensuring TPIA has a successful day Proven relationship management skills with internal and external stakeholders Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day Ability to work twelve (12) hour rotational shift work (days, nights and weekends) Knowledge of all GTAA policies included but not limited to Security, SeMS, SMS, Aviation Safety, IMS practices, environmental policies, Workplace Health & Safety, and all other governances through Nav Canada & Transport Canada Familiarization with Aviation Documentation such as TP312, CAP, CFS, NOTAM Manual and AOM For further information, or to apply, please click here