Wednesday, August 29, 2012

New Posting - Denver International Airport

For someone able to work in the US, Denver International Airport has a unique opportunity available for an Air Service Analyst. Under the direction of the Research & Strategic Planning Manager, this position performs professional level analytical activities and is responsible for assisting in the planning, development and implementation of comprehensive air service and route development strategies and initiatives. These initiatives are designed to promote increased utilization of the airport for passenger travel and cargo service, and to stimulate regional economic development through increased travel and trade commerce. The position plays a support role in developing and promoting strategic partnerships with business, community and economic development organizations whose support is instrumental in achieving overall objectives. Responsibilities are broad in scope and require a thorough understanding of industry trends and economic issues that impact service expansion at Denver International Airport. In addition, the technical needs of the position require a fundamental understanding air transportation economics, airport statistical analysis, aircraft and airport performance capability.

Whatever happened to Jastine Chen?

Jastine Chen on R44
in the Boundary Bay hangar
Jastine Chen (Class 13) stopped by today to thank each of her instructors for their part in her career success as she has recently started as a Customer Service Agent at the Boundary Bay Airport FBO, assisting all GA and corporate traffic.  Jastine loves her new job, and is learning lots every day, but is also able to apply knowledge and skills gathered through the Airport Operations program.   This is the first step in what she hopes will be a great career in aviation at Boundary Bay.  Congratulations Jastine!

We love to catch up with our graduates and find out first hand how they are progressing in their careers!  So graduates, if you can't stop by in person, please send your career up-date (and a photo) to Heather so we can all celebrate your success!      

Tuesday, August 28, 2012

New Posting - YVR

Retail Leasing Representative – Commercial Services Department
The Vancouver AirportAuthority has an opportunity for a permanent full-time Retail Leasing Representative in the Commercial Services Department.

Key responsibilities include:
·         Co-ordinating all aspects of negotiated draft lease composition, including ensuring tenant design and fit-out are completed on schedule
·         Preparing Request for Proposal (RFP) and participating in RFP evaluation; this will be achieved by:
o    Preparing all negotiated lease terms into a format that is legible for the Legal Department to draft the lease
o    Monitoring tenant design, fit-out and construction
o    Facilitating all permit requirements
o    Monitoring general compliance with lease guidelines
o    Negotiating new retail leasing opportunities
·         Preparing a Commercial Lease Analysis document (CLA) recommending leading proponents from RFP submissions

Tuesday, August 14, 2012

New Posting - YVR

The Vancouver Airport Authority has a term / acting assignment opportunity (to December 31, 2013 or the return of the incumbent)) as a part-time Baggage & Gate Scheduler in the Airport Operations Department. Reporting to the Manager, Customer Care Programs, the successful candidate will provide real time support to manage the distribution of the Airport Authority’s common-use assets and assist in the development of long term seasonal schedules.

Key responsibilities include:
•Implementing the seasonal schedule by updating the operational database with real-time data;
•Building the daily gate, check-in counter, and baggage carousel schedules;
•Providing real-time information to stakeholders (carriers & vendors) necessary for the efficient and optimal operations of facilities;
•Preparing various reports for internal and external stakeholders;
•Manually updating Baggage Information and Flight Information displays;
•Troubleshooting multiple scheduling conflicts, as they arise, often simultaneously.

New Posting - Marquise Group

Organization Overview
Marquise Group is the fastest growing facilities management company in our industry. The company was incorporated in 1993 and belongs to Compass Group Canada group of companies. Currently, we have 3000 employees across Canada. Our company provides services in three different sectors: Facilities Management, Hospitality Services and Customer Service. As an industry leader, we provide services to commercial buildings, airport, retail, industrial, education and healthcare specialty facilities. Our mission is to provide service excellence to our clients and their customers.

Title
Operations Centre Agent - Job ID CS1130

Position Overview
The Operations Centre Agent plays a key role in supporting the daily operations of YVR on a 24-hour per day basis. The OCA is responsible for all ‘day of’ operations issues, gathering and researching information, maintaining a computerized log of incidents, and dispatching response personnel as defined in the standard operating procedures. The OCAs will work in tandem with all YVR management and stakeholders, Marquise Concierge and other Marquise Supervisors to ensure the successful operation of YVR. This position requires weekend, weekday and overnight shifts, and as such, flexibility is a must.

Responsibilities
 Respond to inbound calls (phone, radio and email) for a variety of airport tenants, customers and agencies;
 Act as the initial contact for a variety of agencies such as BC Ambulance, Richmond Fire and RCMP;
 Record call detail and taking appropriate action such as dispatching necessary resources escalating to Operations Management or as instructed by on-duty Operations Manager;
 Provide outstanding customer service to airport tenants and the customers;
 Communication, both in writing and verbally, is a critical function of this role, ensuring all incidents are dealt with in a timely manner, and that the appropriate personnel or agencies are dispatched;
 Monitor critical alarm systems, including the fire and general alarm systems;
 Maintain complete and accurate records of all incidents;
 Support Operations Management (terminal, airside and groundside) as directed by on-duty staff during irregular operating events;
 Additional duties as required.

Sunday, August 12, 2012

New Posting - Pacific Coastal

Pacific Coastal Airlines has an exciting opportunity in the Flight Operations Department in the role of Training Coordinator. Reporting to the Manager, Training and Standards, the Training Coordinator provides specific support to the Training and Standards Manager for the following:


 Management of flight crew records;
 Planning of Simulator and Aircraft Crew Training and Ground School schedules;
 Planning and coordination of Flight Crew travel for the purpose of Training;
 Liaison with regulatory authorities and training facilities in the facilitation of training events;
 Organization and communication of training program requirements and schedules to all relevant trainers, Ground School instructors, flight crew, crew scheduler and operational management.

Saturday, August 11, 2012

New Posting - Sky Service

Skyservice Business Aviation Services provides a full range of services from its modern Fixed Base Operation (FBO) facilities in Montreal, Toronto and Calgary. These bases offers full line service and complete aircraft maintenance and support for today's most popular business aircraft. The personal and friendly service and technical expertise have earned Skyservice industry recognition as Canada's top FBO. Skyservice has the people, services, and infrastructure to offer corporate and private clients all levels of aircraft management from complete turnkey operations to specific support services for a single airplane or fleet.
People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services.

We are looking for individuals who possess a strong drive for results and a passion for understanding and meeting the needs of our customers in a safety focused environment. If you want to challenge your technical expertise then this is the right team for you!

We currently have an opening for a Manager, Flight Coordination (Toronto Pearson).

Friday, August 10, 2012

New Posting - Jazz

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth.

Purpose of Customer Service Agent (Regina) Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:
•Using an airline computerized system:
◦Make reservations and assessing fares;
◦Ticketing and complete daily sales reports;
◦Passenger check-in;
◦Check, weigh the baggage, calculate any excess baggage charges and process payment.
•Make general passenger announcements.
•Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
•Provide outstanding customer service answering general inquiries at the airport.
•Assist passengers requiring special handling.
•Handle and resolve customer complaints.
•Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
•Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
•Other related duties as assigned.

Depending on the base, other duties may include:
•Cargo processing
•Handle missing baggage and damaged baggage claims.
•Jet-way operation
•Conduct radio communications with aircraft and record flight information.

New Posting - West Wind Aviation

Celebrating over 25 years of excellence and recognized as one of Canada’s 50 Best Managed Companies, West Wind Aviation is Western Canada’s largest full-support aviation operation. Devoted to being an Employer of Choice, West Wind Aviation offers rewarding careers for self-motivated team players.
 
West Wind Aviation has new and exciting opportunities as Licensed Flight Dispatchers within Saskatoon, Saskatchewan. The beautiful city of Saskatoon is family-friendly, safe, and culturally diverse. Our city offers affordable housing and insurance, low taxes and utility rates, great health care, world class educational institutions, and short commutes to work. This is an exciting time to land in Canada’s #1 growing city.
 

Thursday, August 9, 2012

PFC Traveling Pens

The New Reality of Social Media: Traveling Pensby Dan Martens, PFC

Like everything in this world 'Clubs' are changing the way they interact with the public.  Back in the day, maybe 10 years ago, clubs were very social and very face-to-face.  If you were part of a car club, you would drive your classic car to a meeting once or twice a month, see all of your buddies and chew the fat until it was time to go home.  If you were part of a flying club you would fly airplanes and tell stories to other pilots.  In 1965, when Pacific Flying Club opened it doors, that was the vision; for Canadian Pacific Airlines pilots to have a social venue to come to and fly airplanes.  But the advent of social media has changed everything - from the way clubs connect with their members to the way they deal with tragedies. 

Involving people in club activities has taken on a new format.  People no longer leave the house to go to a meeting or event without taking a cell phone or tablet. No longer can a company expect their customers to take the time to come to their stores and spend hours researching a product. No longer can clubs expect members to stay connected and involved, clubs must keep them connected and involved using social media. 


Treavling pen  in Denver, CO. Thanks to Paul Gagnon
Enter “The Traveling Pen”.  This idea was born from a combination of a few different situations and ideas.  The seed was planted with Travelocity’s Roaming Gnome.  In short, the neighbor of a gnome collector stole one of the neighbor’s gnomes and took it traveling.  While traveling, he anonymously sent pictures of the gnome in exotic locations back to the neighbor.  This idea was tweaked by the students, staff, and members of PFC.  Everyone had a PFC pen in their flight bag; they also had 3 in their car, 7 at their house and another 10 in random places around their lives.  If you spent time at PFC our pens would find a way into your life.  And finally the story that inspired this idea to sprout... a true story: A PFC instructor with a young family decided to order pizza from there local pizzeria.  But their daughter wanted "stuffed crust" from Pizza Hut.  So as a treat they ordered a stuffed crust pizza from Pizza Hut and had it delivered.  When the pizza arrived, the PFC instructor paid with credit card and to sign the receipt, the pizza delivery person handed him a PFC pen.  When asked where he got the pen, the delivery person said, "I don’t know, they are all over work!"

So in late 2011 we launched the PFC Traveling Pen (#pfctavelingpen if you’re a Twitter user) and it has since blossomed into an initiative that has gathered over 200 photos from students, staff, and members.  Since the launch the pen has traveled the world to places as far away as Egypt, China, Las Vegas, Jamaica and Yellowknife to name just a few!

So join in the best social media event aviation has to offer.  Take a picture of you and your PFC traveling pen in interesting or unique locations and post them to our Facebook page, Pacific Flyingclub, or on twitter @pacificflying.  You can also email them directly to me at dmartens@pacificflying.com.

As always...Fly Safe!

New Posting - Marquise (at YVR)

Compass Group Canada is the leading food service and support services company in Canada with over 25,000 associates and $1.45 billion in revenues. Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent - Great People, Great Service, Great Results! Because we ‘live’ our values, Compass Group Canada was named to the 2012 Top 100 Employers list in Canada for the fourth consecutive year.

The Marquise Group Division of Compass Group Canada specializes in facilities and property management, hospitality services, and customer service. Currently we employ over 3,000 employees in over 100 different locations across Western Canada providing services to airports, commercial buildings, educational facilities, retail centres and healthcare industry.

Position: Manager, Customer Care
Location: Vancouver, BC (YVR)
Reports to: General Manager
Supervises: Customer Service Ambassadors, Leads Supervisors, Concierge on Duty
Interfaces with: Client (+ all YVRAA employees), Customer Service Ambassadors, All YVR Stakeholders including, but not limited to: Securiguard, Aeroguard, RCMP, USCBP, CBSA, Greencoats, and all Airlines

Overview: The Manager is responsible for the operations, staffing and performance of the Customer Care Contracted Services. This position will proactively coordinate the resources commonly involved with the “day of” operation of the airport and coordinate processes relative to transaction complexity and routine services. They will work with Airport Operations and all stakeholders during routine operations and incidents to ensure a smooth and enjoyable airport experience for airport travelers and tenants.

Their main focus is to ensure the job function roles are adhered to by all staff, including supervision of the staff and its related process. The Manager will be an active member of the Leadership team and directly responsible for the Supervisors and people resource functions. The Manager will demonstrate leadership and a professional image to all passengers, employees, stakeholders and governing agencies while maintaining company standards for passenger satisfaction, employee satisfaction, and quality assurance and safety. This position will provide the right candidate with an opportunity to demonstrate their customer service skills and administrative skills, allowing for growth opportunities within Marquise Customer Services.

New Posting - Denille Industries Ltd

Denille Industries is currently recruiting a Hangar attendant 

Job Description:
Successful candidate will be responsible for all duties involved in aircraft storage, handling and stacking of the hangar(s), bobcat snow removal, general upkeep of facilities and minor maintenance throughout the building(s). Assist crew and passengers with luggage, special requests and other duties, as assigned. May occasionally be required to wash exterior of aircraft.

Wednesday, August 8, 2012

New Posting - Sunwing

GDS/Flight Administration Coordinator - Sunwing

RESPONSIBILITIES:
• Manage fares/rules/schedules/bookings and act as support desk for GDS (General Distribution System)
• Building of classes, fares, monitor of AVS log in Soft Voyage
• Liaise with Payload and Costings to ensure our GDS pricing concurs with backend reservations systems
• Liaise with Sunwing IT department to ensure performance of software and hardware per contract
• Point person for GDS concerns pertaining to TORAN system
• Participate in projects involving GDS
• Source best availability and pricing for customer re-protection in the case of over-bookings and for internal travel purposes
• Action flight schedule changes in TTS
• Communicate schedule changes (flight times, consolidations, cancellations) using ARCC including instructions pertaining to customer options for protection and compensation if necessary
• Follow up with Preflights to ensure completion of schedule changes
• Input inventory as directed by Payload for flight consolidations
• Other duties as assigned by management

New Posting - Chartright Air Inc

Chartright Air Inc, is currently recruiting a Charter Sales& Service Representative who will interact with new and existing clients for the purpose of providing aircraft and route information as well as trip quotations. The Charter Sales & Service Representative will be expected to display a strong sales demeanor and the ability to convert trip inquiries into revenue generating flights. Post-flight administrative duties will include summarizing paperwork and performing client satisfaction surveys. The Charter Sales & Service Representative will report to the Director of Business Development.

Responsibilities:
·Collect and input trip information from customers
·Analyze customer needs and match these needs to aircraft capabilities, conferring with Operations where necessary
·Prepare and deliver quotations to customers
·Attempt to convert open-quotes into confirmed flights
·Collect and update passenger preferences
·Interact with Operations to optimize fleet utilization
·Review and approve post-flight paperwork destined for Accounting
·Conduct customer satisfaction surveys
·Such other duties as assigned by the Director of Business Development

Sunday, August 5, 2012

New Posting - Morningstar

Morningstar Air Express, a well-established Edmonton-based express cargo airline with operations throughout Canada seeks a permanent, full-time Airline General Manager.

Description
Reporting to the President, the Airline General Manager is responsible for leading and coordinating the day-to-day operational, administrative and customer service matters for the effective operation of a fast-paced, Canada-wide airline business.

Primary Responsibilities
• Organize and direct all aspects of the airline operations
• Ensure operations run smoothly and within well-established parameters for safety, regulatory compliance, financial control, on-time reliability, and exceptional customer service and reporting
• Develop and implement any necessary changes to company policies, processes, or procedures in order to meet the changing needs of the customer, regulatory requirements, or corporate operational objectives

Saturday, August 4, 2012

New Posting - Marquise Group

Marquise Group is the fastest growing facilities management company in our industry. The company was incorporated in 1993 and continues to be 100% Canadian owned. Currently, we have 3000 employees across Canada providing services in three sectors: Facilities Management, Hospitality Services and Customer Service. As an industry leader, we provide services to commercial buildings, airport, retail, industrial, education and healthcare specialty facilities. Our mission is to provide service excellence to our clients and their customers.

Customer Service Ambassador, Job ID CSO671 - Position Overview
We are currently recruiting for Customer Service Ambassadors for Vancouver International Airport. The Customer Service Ambassador will provide customer care and support to all arriving and departing YVR customers and processes while assisting with the smooth operation of YVR facilities to ensure that all inquiries, complaints and compliments are answered accurately and efficiently.

Friday, August 3, 2012

New Postings - Calgary International Airport

The Calgary Airport Authority is currently recruiting 7 Term Airfield Equipment Operator Positions (September 17, 2012 – April 26, 2013).  
Closing Date: August 12, 2012 16:00hrs
Competition Number: 2012JH-14
Authority Band: $54,378 - $56,553 - $58,815 - $61,168

The Role
Experience our energy behind the scenes at one of Canada’s busiest airports. Reporting to the Supervisor, Airfield Services, the successful candidates will be trained to be part of a DYNAMIC team who will be responsible for the following duties:
1.Operate unique equipment used to maintain airport surfaces
2.Perform bird and wildlife control
3.Inspect and evaluate runways, taxiways and apron surface conditions
4.Repair fences, gates and airport signage
5.Assist in construction and repair of roads, drainage systems, landscape projects and other projects as assigned
6.Perform minor maintenance and repairs on airfield maintenance equipment
7.Perform maintenance and repairs on airfield surfaces and facilities
8.Adhere to established safe working procedures

Thursday, August 2, 2012

New Posting - Executive Flight Centre (YEG)

Executive Flight Centre (EFC) is a diverse aviation service provider specializing in all aspects of the aviation service sector, catering to the needs of FBO, Corporate and Industrial Charter customers in Western Canada. EFC has been setting the standards in aviation fuel and services for more than forty years. Our Vision is to provide an excellent quality of service to all customers in the aviation industry.

EFC is seeking a highly motivated, knowledgeable aviation professional to be our FBO Manager at our high volume Base located in Edmonton. The FBO Manager will be responsible for the overall day to day, safe, efficient and effective operations and management of our FBO & Industrial Charter Terminal Facility.

Key Accountabilities

New Posting - YVR

The Vancouver Airport Authority has an acting assignment/term opportunity for a full-time Retail Financial Analyst in the Commercial Services Department through to November 2013.

Key responsibilities include:
The successful candidate will provide solid financial analysis services on all retail, food & beverage, and airline concession programs by:
• Evaluating existing concessionaire sales and revenue performance
• Executing financial evaluations of all new retail opportunities
• Recommending opportunities to improve revenue performance based on current retail trends on a consistent basis
• Developing presentations for the Airport Authority and tenants regarding financial results and recommendations for improved sales performance
• Developing and evaluating benchmarking criteria in the retail and food & beverage categories against other airports’ performance and other retail industry trends
• Supporting negotiation of financial rent structures with existing tenants
• Preparing monthly President’s Report, concession benchmarking and the Commercial Services’ concessionaire annual budget

New Posting - GTAA

The GTAA is currently recruiting a Safety Management (SMS) Officer. The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

Position Summary:
Reporting to the Manager, Safety Management Systems, this position is responsible for assisting with the management, implementation and integration of the Safety Management System by ensuring the program components meet Canadian Aviation Regulations;  developing, documenting and implementing standardized ‘key’ safety processes across the organization and ensuring that all safety and operational processes and procedures are integrated and reflected in emergency preparedness and emergency response procedures (by coordinating with the Emergency Management office.

This unionized position is classified at the Band 7 level with a 37.5 hour work week. The successful candidate must be available to commence the duties of the position once a selection decision has been made. A written test may be administered as part of the competitive process. Candidates with relevant external experience must provide references with their applications in order to confirm this experience. An eligibility list may be used to staff similar acting and/or permanent positions.

Wednesday, August 1, 2012

New Posting - Halifax Stanfield International Airport

AIR SERVICE DEVELOPMENT ANALYST

Halifax Stanfield International Airport (HSIA) Atlantic Canada's principal airport, serving 3.6 million passengers per year. It is the only airport in the region that offers 24/7 Canada Customs service as well as US Preclearance. The airport serves 42 non-stop destinations on a year-round and seasonal basis in Canada, the United States, Europe and the Caribbean. Situated on the Great Circle Route, HSIA is the closest major North American continental link to Europe – with easy connections to every part of the globe,
 
DUTIES:
The Air Service Development Analyst is responsible for the projections critical to air service development, preparation of aeronautical and air service revenue forecasting and analysis and for providing information to the cross functional areas who require information on aeronautical revenue analysis and aviation analysis and forecasting. Analyzing and summarizing the impact of the global economic environment on air service is also a critical part of the role. The position entails management of the Airport Authority’s Air Carrier Operator’s Agreement portfolio, providing customer service to air carriers and internal customers and for providing input into the economic growth of HIAA and the community.
 

New Postings - Jazz

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft, and is currently recruiting a Customer Service Agent for Yellowknife and Whitehorse Airports.

Purpose of Position: To provide exceptional customer service by greeting and serving passengers at airport counters and gates.